At Leather and co, the quality of our leather goods is our utmost priority. Should your purchase not bring you complete satisfaction, we are here to assist you.
1. Right of Withdrawal (Satisfaction Guaranteed or Your Money Back)
In accordance with the law, you have a period of 14 days after receiving your parcel to change your mind.
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Condition: The item (wallet, belt, etc.) must be new, unused, and in its original packaging.
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Process: Please contact us at contact@leatherandco.fr to receive the return procedure.
2. Return Procedure
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Return Shipping Costs: Return shipping costs are the responsibility of the customer (unless the item arrives with a defect).
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Packaging: Please ensure the item is well-protected. A cardholder or belt folded during return transit may not be eligible for a full refund.
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Refund: Once the item is received and inspected, we will issue a refund to your original payment method within 7 to 10 business days.
3. Leather and co Quality Guarantee
We take immense pride in the enduring robustness of our accessories. All our products come with a 1-year guarantee against manufacturing defects (such as loose stitching, faulty zippers, or broken snaps).
What the guarantee does not cover:
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Natural wear and tear of the leather or material over time.
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Damage caused by improper use (e.g., overloading a cardholder, prolonged exposure to water or sunlight).
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Accidental scratches on belt buckles or the leather.
4. Defective Item or Order Error
Should you receive a damaged item or if there has been an error on our part:
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Please take a photo of the item immediately upon receipt.
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Send it to us via email without delay.
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We will send you a replacement item at our expense or issue a full refund.